IT Technician (Remote)

Company: EMR USA Metal Recycling
Location: Elk River
Posted on: September 18, 2024

Job Description:

IT Technician
EMR is--one of--the world's leading metal recycling companies--with a history spanning decades.--We are committed to creating a workplace that prioritizes the well-being and safety of everyone. Our company provides a supportive and inclusive community where everyone's ideas and contributions are valued.-- Our mission is to provide our customers with efficient and reliable metal recycling services while minimizing the environmental impact of our operations. EMR recycles ten million tons of material annually, everything from beverage cans to aircraft carriers. We work with a wide variety of metals including copper, aluminum, brass, and stainless steel and can recycle it into more than 200 different types of new sustainable raw materials.
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EMR offers our team a competitive salary and a comprehensive benefits package, including health insurance, retirement plans--with company match, wellbeing benefits, employee assistance program and more. Career advancement and on the job training
--- Paid time off and 9 paid company holidays
--- Comprehensive benefits including medical, dental, vision, and EAP
--- The core business hours are Monday - Friday, from 8am to 5pm
Becker, MN with travel to other locations as needed
As a Field Technician you will be the primary support for all technical issues onsite at our (16) locations spread across MN, WI, and ND. You will independently solve most issues you face with minimal supervision and escalate the remaining issues to a higher level only when necessary. You must be skilled in resolving issues remotely and interacting positively with coworkers on the phone. As field-based support is required, a high level of professionalism and presentation is important as well.--
Answer, evaluate, and prioritize requests for assistance from employees experiencing problems with hardware, software, networking, telephone, and other computer related technologies.
Setup and install new IPhones, IPads, desktop and laptop equipment according to our standards ensuring proper installation of cabling, operating systems, and appropriate software.
Resolve the majority of technical issues without additional assistance
Document and update installation, configuration, deployment and maintenance procedures--
Promote Information Security within the business--
An ability to quickly diagnose and troubleshoot software and hardware issues
HP and Cisco software and hardware experience--
EMR USA Metal Recycling provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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*Pay Type Hourly

Keywords: EMR USA Metal Recycling, Saint Louis Park , IT Technician (Remote), Professions , Elk River, Minnesota